Four Things Airlines Can Do to Improve Customer Service
Poor customer service from airlines is legendary. It's cliche. It's so common that when we do get...
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The New Rules of Viral Marketing: How Word-of-Mouse Spreads Your Ideas for Free
“You and I are incredibly lucky.
For decades, the only way to spread our ideas was to buy expensive advertising or beg the media to write (or broadcast) about our products and services. But now our organizations have a tremendous opportunity to publish great content online—content that people want...
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Trust Economies: Investigation into the New ROI of the Web
44.04.TrustEconomy.pdf (543,5 kB)
Julien Smith and Chris Brogan “If You Build It, They Won't Come What happened to the early days? You built a baseball stadium, a store, a web app, and people flocked to it... now what? We are suspicious of marketing. We don't trust strangers as willingly....
Web sites you should visit
Service Quality Institute is the global leader in customer service skills and brings you all the materials necessary to improve your customer service. The founder and president is John Tschohl (pronounced Schole). "Time" magazine calls John a "customer service guru".
The Customer Service Zone was created to provide practical information to help companies, organizations and employees provide more effective customer service. Regardless of type of business, or sector you'll find valuable, and often free information here.
What is it and how does it work?
Our primary goal is to serve as the number one information service provider to companies that target youth.
Billed as the authority on Buzz Marketing
Seth Godin is a bestselling author, entrepreneur and agent of change. This is his blog. Read it daily!
An online marketing magazine delivering breaking news, analysis and industry data geared to corporate branding professionals.
What is Guerilla Marketing: It is a body of unconventional ways of pursuing conventional goals. It is a proven method of achieving profits with minimum money.
News
02/04/2008 09:50
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01/31/2008 10:00
Technology helps draw young voters to presidential race
Young people have always been more hip to technology and the Internet than their parents - and...
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01/31/2008 09:59
Marketers go GUERRILLA --Unconventional advertising might seem wacky, but often gets results
If you’ve traveled through central Indiana much in recent years, you’re probably familiar with...
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01/31/2008 09:56
Quiznos CMO: We Want to Be Pepsi to Subway's Coke
Could Quiznos be growing up?
The sandwich chain that gave us Baby Bob, a man suckling a wolf and...
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01/31/2008 09:46
Q&A: $1 coffee! What is Starbucks thinking?
Loyal Starbucks customers are used to shelling out extra bucks for their brew, but recently the...