Marketing in the Recommendation Age

05/09/2008 09:38

 

If you're still talking about how to market in the Information Age, catch yourself--that was so five years ago. We're now in a booming Recommendation Age.

Getting hundreds of search engine results from one keyword loses more of its novelty and efficiency every day as consumers opt for recommendations from real people. Instead of typing "hip sushi, Portland" into a search engine, consumers are going straight to websites like Citysearch and Yelp, where they can find several customer reviews for restaurants fitting that description. And as social networking websites like Facebook automatically import reviews into profiles, the exposure and influence of customer reviews are increasing.

Even consumers still primarily using search engines find customer review pages at the top of their search results. If you really type "hip sushi, Portland" into a Google search, for instance, you'll see pages of review results before a result that goes directly to a restaurant.

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