Serve and You Shall be Served

One fine Wednesday afternoon, Mark and his wife Wendy entered a small coffee shop along the City Center wanting to get their afternoon Mocha Java. Waiters in the coffee shop had seen them entered the place but continued to ignore them inspite of the couple´s eye contact directed at them. They tried to signal a wave to attract their attention but still to no avail.

After fifteen minutes of finger tapping, still there was no waiter coming to attend to their orders. And they ended up sitting there like invisible souls anxious to get their afternoon fix. They could not wait anymore and stood up frantically and walked out of the coffee shop´s exit door fuming mad and vowed never to go to that coffee shop ever again.

Has this ever happened to you? I bet that you are nodding your head and mumbling a strong yes as you read this. It seems that finding a good and quality customer service is an arduous task these days. The probability of finding a quality service is comparable to a search for a real diamond in the pile of zirconium stones.

This is why we should not heed warnings of friends who openly do not give a good word about certain service companies as they were once malcontent and disgruntled clients. May it be in a bank, store, hotel, restaurant, travel agency office, hospital or even worse a government office ( what could be worse than that! ) you can not be sure of what kind of service you will go through as soon as you entered the front door. More often than not, you will wind up in a nerve wracking and upsetting encounter with an attending clerk who shows his incompetence and lack of knowledge no matter how much you muster practicing your lines to tell them what brought you to their place.
Read the entire article here.